Refund policy

Refund and Return Policy

We want you to be happy with your order. Because every product is printed especially for you after your order is placed, we have specific guidelines for returns, replacements, and refunds.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email [SUPPORT EMAIL] or use our Contact page and include:

  • Your order number
  • A description of the problem
  • A clear photo showing the entire item
  • A close-up photo showing the damage, defect, or printing issue

Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost. You generally will not need to return the affected item unless we provide specific return instructions.

Lost Packages

If your package has not arrived, please contact us within 30 days of the estimated delivery date.

Before contacting us, please confirm that the shipping address on your order was correct and check with household members, neighbors, your local carrier, or post office. If the carrier confirms that the shipment was lost in transit, we will work with you to arrange an appropriate replacement or refund.

We cannot guarantee replacement or reimbursement for packages that were marked delivered to the correct address and subsequently lost or stolen.

Size, Color, and Change-of-Mind Returns

Because our products are made to order, we do not accept returns or exchanges when:

  • The wrong size or color was selected
  • The customer changes their mind
  • The customer no longer wants the product
  • The item does not fit as expected

Please review the product description and size chart carefully before ordering. If you have a sizing question before purchasing, contact us and we will be happy to help.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address was incorrect, incomplete, unclaimed, or refused, the customer may be responsible for the cost of reshipping it. Orders lost because an incorrect address was submitted might not qualify for a free replacement or refund.

Order Changes and Cancellations

Contact us as quickly as possible if you need to change or cancel an order. Because production can begin shortly after an order is placed, changes and cancellations are not guaranteed once fulfillment has started.

If production has already begun, the order may no longer be eligible for cancellation or modification.

Unauthorized Returns

Please contact us before returning any merchandise. Items returned without prior authorization or sent directly to the manufacturer will not be accepted or refunded.

If a return is authorized, we will provide the appropriate instructions and return address.

Refund Processing

We will notify you if a refund is approved. Approved refunds are issued to the original payment method, generally within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at [SUPPORT EMAIL].

Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or lost due to a covered fulfillment or carrier issue.

Non-Returnable Items

Gift cards, personalized products, and custom-made items cannot be returned unless they arrive damaged, defective, misprinted, or incorrect.

Your Legal Rights

This policy does not limit any consumer rights that cannot legally be waived. Customers in certain jurisdictions may have additional cancellation, return, or refund rights under applicable law.

Contact Us

For questions about an order, return, replacement, or refund, contact:

[STORE NAME]
[SUPPORT EMAIL]